Privacy Policy

Last updated: November 11, 2026

This Privacy Policy explains how Northbay Medical, a division of Northbay Networks, Inc. ("Northbay Medical," "we," "us"), collects, uses and shares personal information when you visit www.northbay-medical.com and its related sites (blog.northbay-medical.com and info.northbay-medical.com), contact us, or buy from us.

Information we collect

  • Contact and order information: name, company or facility, email address, phone number, billing and shipping addresses, and order details. Payments are processed by Shopify and its payment partners; we do not store full card numbers.
  • Inquiry information: what you send us through quote requests, repair and rental forms, email or phone.
  • Device and usage information: IP address, browser and device type, pages viewed, search terms, referring site, and how you interact with the site and our emails. This is collected automatically through cookies, pixels and similar technologies.

How we use it

  • To process and ship orders, provide quotes, repairs, rentals and warranty service, and respond to your questions.
  • To send order updates and, where permitted, marketing emails about our products and services. You can unsubscribe at any time using the link in any marketing email.
  • To measure and improve the site, show relevant ads, and prevent fraud.
  • To comply with legal obligations and protect our rights.

Who we share it with

We do not sell personal information for money. We share it with service providers that help us run our business, including:

We may also disclose information when required by law, to respond to legal requests, or to protect our rights.

Advertising and cookies

Our advertising partners use cookies and pixels to show you ads on other sites based on your visits to ours. Under some state laws, including California's, this may be considered "sharing" for cross-context behavioral advertising. You can control this through the cookie preferences link in our site footer, your browser's cookie settings, the ad settings of each platform listed above, or the industry opt-out tools at optout.aboutads.info and optout.networkadvertising.org. We honor Global Privacy Control signals as an opt-out of this sharing where required by law. Blocking cookies may affect how parts of the site work.

Retention

We keep personal information for as long as needed to provide our products and services, honor warranties, keep business and tax records, and meet legal obligations, and then delete or de-identify it.

Your rights

Depending on where you live, including California and the European Economic Area, you may have the right to know what personal information we hold about you, get a copy of it, correct it, delete it, and opt out of targeted advertising or "sharing." We will not discriminate against you for exercising these rights. To make a request, or to use an authorized agent, email us at the address below. We may need to verify your identity before responding.

If you are in the European Economic Area or United Kingdom, your information may be transferred to and processed in the United States. You may also lodge a complaint with your local data protection authority.

Children

Our site and products are intended for healthcare businesses and professionals, not for individuals under 18. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Northbay Medical / Northbay Networks, Inc.
4062 Watts Street, Emeryville, CA 94608, United States
Email: strykersales@northbay-medical.com
Phone: 510-903-8994

Privacy Policy | Northbay Medical